Frequently Asked Questions
Everything you need to know about your SCARPA experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since SCARPA focuses on precision fit, we recommend measuring your heel-to-toe length and comparing it to our brand-specific chart for the best results.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure shoes are tried on indoors on a carpeted surface to avoid scuffing the soles, as damaged items cannot be accepted.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your order delivered within 1-2 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are SCARPA products covered by a warranty?
Yes, all SCARPA products are covered by a one-year limited warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear or improper maintenance.
Can I track my order in real-time?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your shipment's progress.